What is ChatCup?

How does ChatCup work?

You create an AI agent, upload your knowledge base (documents, URLs, PDFs), and configure a task pipeline — a multi-step workflow that defines how your agent handles conversations. Each step can collect data, qualify leads, generate documents, or achieve specific goals like booking meetings.

Once configured, you deploy your agent to one or more messaging channels. The agent handles customer conversations autonomously, following your pipeline like a trained employee — 24 hours a day, 7 days a week.

What can ChatCup agents do?

• Collect data — gather customer information like name, email, phone, budget, and preferences through natural conversation.
• Qualify leads — score and segment incoming leads based on criteria you define, routing hot leads to your sales team.
• Generate documents — create proposals, contracts, quotes, and summaries automatically during conversations.
• Answer questions — respond accurately using your knowledge base, handling FAQs, product inquiries, and support requests.
• Execute multi-step workflows — run complete task pipelines from initial greeting to onboarding, each step feeding into the next.

What channels does ChatCup support?

ChatCup supports five messaging channels: Telegram, WhatsApp Business, Instagram DMs, Facebook Messenger, and web chat. A single agent can be deployed across multiple channels simultaneously, maintaining conversation context across all of them.

What are task pipelines?

Task pipelines are the core of how ChatCup agents work. A pipeline is a sequence of steps your agent follows during a conversation. Each step has a specific goal — collect a piece of data, qualify a lead, generate a document, or achieve an outcome like booking a meeting.

Steps execute in order, with each feeding its output to the next. This means your agent doesn't just chat — it drives conversations toward measurable business outcomes.

How does training work?

ChatCup lets you train your agents by uploading knowledge base documents (PDFs, URLs, text files) and running training simulations. During simulation, the agent practices handling conversations using your knowledge base and pipeline, so you can refine its responses before going live.

You can also configure your agent's personality, language, greeting style, and guardrails — rules for when the AI should escalate a conversation to a human team member.

Can a human agent take over a conversation?

Yes. ChatCup includes a human takeover feature that lets real agents take over any conversation from the AI. The human agent replies directly to the customer through the original channel (Telegram, WhatsApp, etc.), and messages are clearly labeled to show which came from AI and which from a human.

Guardrails can also trigger automatic escalation based on customer sentiment, AI confidence levels, or specific keywords — so your team gets pulled in when it matters most.

How much does ChatCup cost?

ChatCup offers a free plan with 5 credits, 1 channel, and 1 agent — no credit card required. The Pay As You Go plan starts at $10.00/month with add-on pricing: extra channels at $5.00/month each, extra agents at $5.00/month each, training sessions at $40.00/session, and simulations at $2.00/run.

Who is ChatCup for?

ChatCup is built for businesses that handle customer conversations at scale — sales teams, customer support, agencies, real estate, travel, education, healthcare, and any industry where messaging is a primary customer touchpoint. If your team spends hours answering the same questions, qualifying leads, or collecting information, ChatCup automates that work.